Implementation Manager

Job Description: Implementation Manager

Salary: $80,000-$90,000 USD

Location: USA (Remote in PST or MST)

*If hired in Denver, they will be expected to come to the Denver office 2-3 times/week

Benefits:

• Flexible PTO
• Company subsidized medical, dental, and vision plans
  • There is a 100% paid employee-only option!
  • Assignar contributes $100/month towards HSAs
• 401(k) Plan
• 11 Paid Holidays
• Paid Parental Leave
• Employee Stock Options
• Up-skill training opportunities, coaching, and training
• At least 1 annual get-together with the whole US team (usually around the holidays)

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About Us:

We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.

We've found product-market fit: Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.

We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members all over Australia, the United States, and Colombia today. 

Mission, Vision, & Values:

Mission

Our mission is to empower the builders of the world's infrastructure with technology and innovation that supports building stronger, safer, and more sustainably.

Vision

Our vision is to be the source of truth for construction operations data, globally.

Values

Creating our company values was a true team effort; employees had the opportunity to vote on these and participate in a values workshop to hone in on the behaviors that align with each value. Our goal is to have these be our guiding principles and that they'll be incorporated into our everyday lives at Assignar.

• Do what's right. Even if it's hard or uncomfortable.
• Customers are our why. They're our blueprint for success.
• Grow with purpose. Intentionally, collectively, and for our industry.
• One team. We win as a team, learn as a team.

About You:

To enable us on our growth trajectory, we're searching for an Implementation Manager to facilitate customer onboarding, ensuring a seamless transition to Assignar while driving customer adoption and retention. You should be a strategic thinker with exceptional project management and time management skills, capable of handling multiple complex implementations while balancing workload effectively. A successful Implementation Manager will drive high customer satisfaction, engagement, and adoption of Assignar.

You'll Ideally Bring With You:

• 2–5 years of experience in SaaS onboarding, implementation, or project management
• Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels
• Strong project management skills with the ability to manage multiple implementations, set expectations, and drive outcomes
• A proactive approach to customer engagement and risk management, ensuring customers remain on track throughout onboarding
• A data-driven mindset with experience tracking customer progress and success metrics
• Ability to thrive in a fast-paced, evolving startup environment
• Experience working cross-functionally with Sales, Customer Success, and Product teams
• Experience training customers on a B2B SAAS product. 
• Familiarity with tools such as Salesforce, Confluence, Slack and G-suite

Nice to Have:

• Experience in the ConTech and/or AEC field, with an understanding of their unique challenges and opportunities.
• Experience developing onboarding resources and improving onboarding processes.

Day to Day, You Will:

• Own and manage new customer implementations, ensuring successful onboarding and customer adoption
• Run new customer Kickoff Calls within 5 business days of sale
• Configure customer environments, migrate data, and understand business workflows
• Deliver structured training sessions to drive feature adoption and product confidence
• Proactively monitor onboarding progress and escalate risks when necessary
• Maintain a weekly cadence of training with customers during the onboarding phase. 
• Develop expert knowledge of Assignar, including system integrations and reporting capabilities
• Educate customers on self-service support options
• Submit product feedback to the Product Team and advocate for customer needs
• Ensure a seamless transition between Implementation and Customer Success teams
• Maintain detailed customer notes and status updates in Salesforce & Dock
• Conduct post-implementation check-ins to ensure ongoing customer success

What Success Looks Like:

In the first month, you will complete training on Assignar's platform, processes, and customer needs while shadowing onboarding sessions. By the end of the first month, you will begin taking on customers and steadily ramp up your workload. Within three months, you will be managing implementations independently, meeting key performance metrics that reflect time to value, product adoption, and customer satisfaction. You'll be guiding customers through a smooth onboarding process, keeping them engaged, and ensuring high satisfaction, leading to long-term retention.

Who You'll Work With:

• Sheela Sharma (Manager, Client Implementations)
• Laurie Lowe (VP of Client Services)
• US and AUS Implementation Team
• Sales, Customer Success, and Product Teams
• Our Customers

Next Steps:

Have we got your interest? Our recruitment process is:

• Submit your application via the Breezy link
• Phone screen with our People & Culture team
• Interview with Sheela Sharma (Manager, Client Implementations)
• Interview with Laurie Lowe (VP of Client Services)

*We commit to getting back to every application with a response.

*We value equity, inclusion, belonging, and diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, or any other applicable legally protected characteristic. If you feel like you don't meet all the criteria above, please apply anyway. We don't want that to get in the way of meeting you.