Senior Performance Analyst

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

We’re looking for a very talented performance analyst to join a small but dynamic performance team, reporting to the VP of Performance and Scale, in the role of Senior Performance Analyst. You should have the curiosity and insight to identify potential future problems in the performance of our production system and drive to solutions through analysis in the lab. You should have superb analytical skills that you can apply broadly.

This position supplements our existing performance team so that he can focus on the hardest problems. This position will additionally help orchestrate procedural work for the entire team so that we can all work more efficiently.

• Create dashboards, both in Looker and Datadog, to help provide insight into current performance
  • Use these insights to help identify future performance bottlenecks
  • Use these insights to conduct and direct experiments to test specific load conditions
• Add alerts to notify us of potential performance issues
• Run performance load tests in the lab and analyzing the results, which will involve some scripting
• Write up and publishing the results of individual performance experiments in the lab
• Write up and publishing more comprehensive summaries of overall performance
• Extend Javascript-based performance tests
• Work with other teams to collect timely client scaling information and establish KPIs

• Proficiency in data analysis tools: Looker, Datadog, MySQL, Excel
• Strong understanding of statistical methods and data modeling techniques
• Self-motivation in finding potential problems and running them to ground
• Communication skills to prepare write-ups for study results
• Organizational skills to help track and plan a stream of performance studies
• Ability to work closely with engineers to verify the results of their work
• Skill at working with other teams and communicating results and plans outward
• Demonstrated leadership skills

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $150,000 - $175,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

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