Clinical Operations Lead

Job Summary and Key Responsibilities

The Clinical Ops Lead will be responsible for overseeing and developing CARE ADHD’s Clinical Care Hub, which provides remote titration and medication prescribing services. This role involves ensuring the safe, effective, and patient-centred delivery of ADHD medication services while maintaining clinical governance, compliance, and best practices.

The successful candidate will lead a team of non-medical prescribers, ensuring high-quality patient care and spearheading innovation in digital medication services. The ideal candidate will bring extensive knowledge, leadership skills, and a passion for improving ADHD care.

As a fully remote organisation, the candidate must be experienced in using digital healthcare platforms, managing virtual teams, and ensuring seamless remote patient care. They will collaborate with multidisciplinary professionals, oversee clinical staff, and drive service improvement while balancing leadership responsibilities with some direct clinical work.

Key Responsibilities

Operational Oversight

• Lead triage processes for referrals, assigning cases to the appropriate team member based on complexity and expertise.
• Support the COO implementing and refining workflows, policies, and procedures to enhance operational efficiency.
• Collaborate with cross-functional teams, including Client Success, to support patient outcomes and experience.
• Monitor resource allocation through our dedicated scheduling tool, and adjust priorities to meet service demands effectively.
• Conduct data analysis to identify areas for improvement in patient experience and operational performance.
• Support with direct clinical duties as required (e.g., prescribing controlled drugs, facilitating treatment discussions, conducting risk assessments).
• Ensure effective use of digital healthcare systems, including electronic prescribing, virtual consultations, and remote monitoring tools.
• Support and train staff in best practices for remote patient care, ensuring a seamless virtual service.
• Maintain strong communication and collaboration across the fully remote team.

Clinical Excellence

• Oversee all clinical activities within the Hub, including medication queries, ADHD monitoring, and prescribing practices.
• Be the first point of escalation for clinical complaints and high-risk cases.
• Ensure compliance with NICE guidelines, professional and ethical standards (NMC/HCPC), regulatory standards (CQC), and CARE ADHD values and protocols.
• Conduct regular team audits to maintain high standards of patient care.
• Develop strategies to improve clinical outcomes and patient safety.

Leadership and Team Management

• Lead and mentor a team of NMPs within the Clinical Care Hub, supporting with annual reviews and probation meetings.
• Foster a culture of collaboration, transparency, innovation, and continuous professional development.
• Oversee caseload management and distribute tasks effectively based on team workload, skills, and service priorities.
• Drive operational improvements to enhance productivity, streamline workflows, and improve service delivery.
• Implement innovative solutions to automate processes and improve efficiency.
• Reports into the Clinical Director and the Chief Operating Officer, with direct reporting responsibility for the NMP team.
• Monitor team performance and provide regular feedback and development plans.
• Support recruitment, onboarding, and training of new clinicians within the Clinical Care Hub.

Education and Training

• Ensure team members are up to date on clinical advancements and best practices.
• Organise and participate in team meetings as required.

Patient Advocacy

• Collaborate with cross-functional teams to provide educational resources that support patients and caregivers, empowering them in managing their ADHD.
• Develop mechanisms to gather and act on patient feedback, ensuring continuous improvement.

Education Registered Pharmacist or Mental Health Nurse (Band 7 or 8) with operational leadership experience.

Experience Minimum of 5 years experience in a mental health service, and 5 years experience in a leadership role

Certifications Non-Medical Prescribing Qualification preferred but not essential

Skills

• Strong knowledge of ADHD services and medication
• Proven experience in leading clinical teams and optimising workflows
• Strong communication and leadership skills, with a focus on team development and engagement
• Ability to work effectively in a multidisciplinary team, as well as cross-functionally
• Strong organisational and time management skills
• Excellent problem-solving skills, with the ability to drive efficiency and innovation
• Proficiency in using electronic health records (EHR) and prescribing systems
• Confident and proficient with technology, with the ability to excel in a remote work environment
• Strong understanding of digital health solutions and experience optimising the use of technology in a clinical setting
• Able to stay focused and adaptable in a fast-moving, rapidly growing environment

What You Can Expect from Us

• Competitive salary of £60k-£68k depending on experience
• Work remotely within UK office hours (this role is open to UK based candidates only)
• 30 days holiday (includes UK public holidays)
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups