Experience Chocolate Project & Retail Manager

We are looking for a passionate and experienced Manager to join our team and share the delightful world of chocolate with our guests. As our ECP & Retail Manager, you will oversee all retail operations, special events, and factory tours, providing world-class customer service and immersive and educational experiences for guests as they explore the history, production process, and flavors of our chocolate.

A bit about working with us: We make chocolate and we have fun doing it! We value collaboration and creativity, and source ideas from every department - whether we’re coming up with a new chocolate bar flavor or an engaging marketing campaign. Work-life balance is key; we encourage our team members to fully “clock out” at the end of the day – no late night emails here! Protecting the earth and empowering its people are key to every part of our operations, and we love finding people that are as passionate about that as we are. Any other questions? Just ask!

Schedule: On-site, full-time (40 hours/week, 5 days per week), within the range of Monday – Saturday 9am – 6pm. This position may require flex hours and working evenings, as needed.

Compensation: $78,000.00/annual

Reports to: Director of ECP & Retail

PRINCIPAL DUTIES AND RESPONSIBILITES:

Retail Operations and Merchandizing

1. Manage day-to-day operations of the ECP retail store.
2. Ensure exceptional customer service and satisfaction.
3. Monitor inventory and place orders.
4. Develop and implement comprehensive merchandising strategy to improve customer satisfaction and increase sales.
5. Ensure products are displayed in an appealing and organized manner, following brand guidelines
6. Regularly update store displays to reflect seasonal products and promotions.

Factory Tour Management

1. Oversee the schedule and operations of factory tours for our guests.
2. Conduct, train, and supervise Chocolate Ambassadors to deliver engaging and informative tours, which may include facilitating up to one tour per day as needed.
3. Maintain a safe and clean tour environment in compliance with health and safety regulations.
4. Continuously improve tour experiences based on guest feedback and industry trends.

Team Leadership

1. Lead, motivate, and develop Chocolate Ambassadors to create remarkable customer interactions, both in store and on tours.
2. Foster a positive work environment that encourages teamwork and collaboration.
3. Provide ongoing training and coaching to ensure the team is knowledgeable and customer focused.
4. Conduct new hire interviews and work with the Director of Retail to assess team performance and weigh in on decisions made.

Event Planning

1. Plan, organize, and execute special events such as the Haunted Factory, wine & chocolate tastings and additional themed chocolate events.
2. Collaborate with marketing to promote events and increase attendance.
3. Coordinate with vendors, caterers, and other partners as necessary.
4. Ensure events are executed smoothly on budget and meet or exceed guest expectations.

Other duties may be assigned.

 

DESIRED QUALIFICATIONS:

·         3+ years of experience in retail or customer service management.

·         Strong organizational and planning skills, with the ability to manage multiple priorities.

·         Excellent communication and interpersonal skills, with a passion for lifting people up and inspiring greatness.

·         Creative thinker with the ability to develop innovative event concepts and merchandising strategies.

·         Knowledge of health and safety regulations related to food and beverage service.

 

PHYSICAL DEMANDS:

This position requires walking, standing, and being on your feet for long periods of time. Additionally, it requires climbing stairs in the factory during tours, and may require lifting/pushing/pulling up to 20 lbs.

• 2+ years of previous customer service and/or retail experience.
• Comfortable with public speaking.

Seattle Chocolate Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department at lin@seattlechocolate.com.

Seattle Chocolate Company participates in E-Verify.

• 401(k) w/ match
• Medical, Dental, Vision insurance (with 95% of premiums paid by the Company)
• (EAP) Employee assistance program
• Paid Time Off
• Holiday Pay
• Employee discount