IT Manager

Be part of our tomorrow! We are seeking an IT Manager at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival, and 30+ other brands across 40 countries. 

Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world’s most iconic venues and lead in sports and entertainment event promotion globally. Join live entertainment’s most innovative, dynamic, and passionate global business. 

An exciting opportunity awaits! Join a team at the forefront of live entertainment technology, working with cutting-edge innovations and industry leaders to shape the future of IT in a dynamic and fast-paced environment. 

About the Role

Reporting directly to the Global IT Director, the IT Manager will play a key role in driving technological advancement, ensuring compliance, and aligning IT strategies with our business goals. 

Based in Sydney, this permanent role will focus on optimizing IT workflows, improving system reliability, enhancing user experience, and streamlining IT service delivery for both internal users and external clients. Your responsibilities will include developing and implementing IT strategies that support business objectives, enhancing operational performance, and ensuring seamless technology integration across the organization. 

If you are passionate about leveraging technology to deliver business excellence and thrive in a collaborative, fast-paced environment, we’d love to hear from you.

Key Responsibilities: 

What a day in the life looks like?

• Systems and Performance: Ensure IT systems provide optimal functionality, performance, and support for achieving organizational and commercial outcomes. 

• Application and User Support: Provide system administration, application support, and troubleshooting services in collaboration with vendors and support teams. 

• Innovation and Cost Efficiency: Identify, recommend, and implement cost-effective, innovative IT solutions to improve existing systems and operations. 

• Project Management: Lead and manage IT projects, ensuring successful execution through all stages of the project lifecycle. 

• Stakeholder Collaboration: Collaborate with stakeholders to provide honest, transparent, and innovative IT advice and solutions. 

• Infrastructure Management: Oversee IT infrastructure, including hardware, software, networks, telecommunications, and cybersecurity measures. 

• Network Management: Manage and optimize network performance, including experience with Juniper networking technologies. 

• Security Management: Implement and maintain security best practices, including working with Endpoint Detection and Response (EDR) tools such as Microsoft Sentinel, SentinelOne, and other security platforms. 

• External Vendor Management: Work closely with external security vendors to ensure compliance and optimal cybersecurity solutions. 

• Team Leadership: Lead, mentor, and develop IT teams of approximately 5-10 members while fostering a collaborative and high-performing culture. 

• Compliance and Security: Ensure IT systems adhere to regulatory compliance, cybersecurity standards, and data integrity protocols, including frameworks such as PCI DSS, GDPR, and ISO 27001. 

• Operational Maintenance: Perform maintenance, diagnostics, and performance tuning to ensure continuous IT system availability and effectiveness. 

• Vendor Management: Manage relationships with external vendors and service providers to ensure efficient and quality IT service delivery. 

About You: 

• Education and Certifications: Degree in IT or related field; certifications like CISSP, ITIL, and Security+ preferred. 

• Experience: 5+ years in IT management, including project leadership and regulatory compliance, preferably within industries such as entertainment, finance, or healthcare. 
• Leadership: Proven supervisory skills with strong team management and communication abilities. 
• Problem-Solving: Expertise in IT strategy, innovation, and aligning technology with business needs. 
• Customer Service: Skilled in service delivery and vendor management. 
• Tools: Experience with ServiceNow, Jira, SCADA networks, and Microsoft 365. 
• Strategic Planning: Capable of creating IT roadmaps and aligning projects with business goals. 
• Adaptability: Effective in dynamic environments with strong prioritization skills. 

Technical Skills:  

• Proficient in Windows Server, Azure, AWS, networking, cybersecurity, and VMware/Hyper-V/Proxmox. 
• Extensive experience in network architecture and administration, with a strong preference for expertise in Juniper networking technologies, including configuration, troubleshooting, and optimization. 
• Experience working with EDR tools such as Microsoft Sentinel, SentinelOne, and others. 
• Proven ability to work with external security vendors to enhance cybersecurity posture. 

So, what does TEG offer?

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What can you expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

About TEG: 

TEG is a global leader in Live Entertainment, Ticketing, and Technology. Every day, TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW, and Ovation. 

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*